Water tank for customers at the Exeter Township Building.

Pennsylvania American Water said today that it is no longer necessary for customers in Exeter Township in its Glen Alsace water system to boil their water before use. Customers were notified on Aug. 7, 2019 to boil their water until further notice due to a drop in chlorine levels resulting from an equipment malfunction. We are pleased to report that the issue has been resolved.

This notice applies to customers in parts of the Glen Alsace System. Acceptable test results were obtained from samples collected on Aug. 7 and 8, and the Pennsylvania Department of Environmental Protection has authorized lifting the advisory.

ALSO READ Precautionary Boil Water Advisory Issued for Parts of Exeter Township

Prior to using the water, customers are advised to flush their household pipes by following these guidelines:

  • Run all cold water faucets in your home for at least five minutes at one time with the highest water flow possible to prevent splashing or flooding of the drains
  • Flush automatic ice makers, make three batches of ice and discard, clean and sanitize ice bin
  • Run water softeners through a regeneration cycle. Follow the manufacturer’s guidelines specified in the owner’s manual
  • Run water coolers with direct water connections for five minutes at the highest flow rate possible
  • Drain and refill hot water heaters set below 113°F
  • Commercial customers should flush adequately to turn over the water in their plumbing systems, including flushing their automatic ice makers and drinking water fountains

Pennsylvania American Water thanks its customers for their patience and cooperation during this event.